Mcdonald's Restaurants - Moray

I don't expect a lot from drive thru fast food places, but it is minimal for food to be heated. We went no further than the carpark to eat it, but our burgers weren't just tepid but were completely cold which must surely be a H&S issue. Neither meal felt safe to eat so we had to throw them away uneaten. There was a queue in the restaurant and neither email address to use or phone number to ring, so no opportunity to complain without joining the very slow drive thru queue once again. I had a similar experience here four years ago but visited again in the hope that this branch had been pulled into line with the others worldwide. It hasn't!

Food is normally edible, tried the toffee apple ice cream asked for no sauce but was given sauce anyway! never try the toffee apple it’s vile

This is the worst McDonalds restaurant in Scotland . This restaurant never fails to disappoint . You can not blame the young staff . This is the franchise/owners issue. Food is often warm not hot. Order ice cream at the drive through and guaranteed to have to wait ten minutes for your hot food. Ten minutes is an accurate time not a estimate. No point complaining directly to the on duty mangers as they say they complain to their boss too about lack of staff and issues . This store has the monopoly on McDonalds in Moray . Funny how other stores across Scotland get it right. Money keeps rolling in and profits will be decent so who cares if customers get a good service.

Been in this McDonalds twice never any problem whent In Tue 3.10.23 morning for my breakfast abt 8.30 on entering was a very nasty smell which think was toilet and the floor was boging could see all footsteps in the floor and sauce stains were dry so not fresh because of that I never purchased any food just a latte dont know wot smell was but put me off

Because half the restaurant was closed off on our arrival at 8.40pm on a Wednesday, having been cleaned/floor washed, we had to sit at the window stools (as the place was packed). Not a lot of space, hunched over, window licking! I ordered a McCrispy meal, which arrived quite quickly via a polite member of staff. The crispy burger was warm-ish. Should 've been called a McCrappy meal, as my medium/ tiny fries were pasty white and luke warm. Utter garbage care, pride and attention by the producer of them behind the counter. It oozed of not botheredness by this restaurant. The cheek to charge the amount of over £5 for this meal . A shocker visit!