Buffalo Wild Wings - Mooresville

I visited Buffalo Wild Wings on a Thursday to take advantage of their buy one get one free boneless wings special, and I also enjoyed $3 large tater tots from 3 to 6 PM, along with a $6 craft beer of the month. Erin offered fantastic service in the bar area, and the food was delightful. On a separate visit, Emma truly excelled in making sure we had a wonderful dining experience, even after a mistake made in the kitchen. She was attentive with refills and provided exceptional service overall.

The customer service I encountered was the worst I have ever experienced!

The burger was totally wrong (the toppings were completely wrong from what was ordered, and on the receipt). The wings were ordered as boneless, and we got bone-in. We called there as soon as we discovered that the order was wrong, gave our information and order number, but nothing was credited to our card. So, we ended up paying for things that were screwed up. They have lost our business for good.

Not sure what to say. Ordering online is convenient for me. Just avoid dine-in and in-person ordering . People in person cheat on simple issues like number of sauce. Don’t even mention addons. Simply lie depending on person. Simply treat customers like beggars. I would not say racism, but arrogant stupids. Some people are really nice. So it’s depends on person interacting with. I never seen people with polar opposites in any place like this. Could be a better place even 5 stars if they remove or discipline bad people. I don’t want to give 0 stars just because some arrogant people.

She asked me so many questions regarding my ID. She thought it was fake so I took it as a compliment: being mid thirties and them asking my address, name, and birthday was funny I'm glad I look young enough for that I've never heard of someone asking about your ID