Caribou Coffee - Monticello

Always friendly and drive through is a breeze with how efficient they are.

Great service and delicious Turtle Nitro. Would be nice to see the grounds and seating area cleaned up, weird chair area after drive thru that seems out of place

I'm typically not a complainer but when you pay $7 for a drink that's supposed to have expresso it should be in there. Not even sure it was the right drink because there was three other ones but she said the name of the drink I ordered and placed it up there. I guess if I want expresso I will just order a frappe at mickey D's. Oh and I also tipped which makes it even more painful....lol. Worse things in the world but but a little effort goes a long ways.

I am a regular at the location near Target and recently had an encounter with a worker where I asked them if they could make my drink (ho ho mint mocha shaker) light on the ice. The lady told me yes- I found out when I went home that over half of my drink was nothing but ice. So I went through the drive thru a second time to let them know I asked for light on the ice only to be prompted by a new lady working there that the drink comes with lots of ice. I told her even if this were the case I still asked for light on the ice and I was told beforehand they could do that. Long story short, I pulled up to the window to receive my drink with less ice only to find out they had put NO coffee in the drink and half of it is foam. Needless to say, I will not be coming back to this Caribou location again. We pay A LOT of money for these drinks- they should be exactly as you’d expect especially if they tell you they can make your drink how you want it. Whatever crew was working today at 11/26/23 7:45am did not fix my problem and only caused more aggravation to my experience with Caribou Coffee.

Wonderful staff. I was having trouble with the app and they bent over backwards to help me. Rockstars.