Dairy Queen Grill Chill - Montgomery

I only get blizzards but those alone are worth the stars, unlike a Mcflurry I can always get an Oreo blizzard. The owners are great people.

Multiple cars sat in drive through waiting to place an order during regular business hours but building was empty with no signs saying they were closed.

Literally sitting in their line right now it is 3:57 pm. The line has about 12 cars still I drove around the building and see about 5/6 employees all standing outside. WHY with a line of this magnitude. I understand there is a shortage of employees, call out and so many unforeseen circumstances but why are your employees outside keeping your customers waiting like this? This says so much about the business and the people you hire. Where were your managers? I just left but for future reference you all should do better and aim to have better customer service, that is what makes us want to come back. However it will be quite some time before I attempt to dine Taylor Road location again

Several cars sat in the drive through waiting to place an order during regular business hours, but building was empty without indicating that they were closed.

I haven't been to this Dairy Queen's location in a hot minute let alone Dairy Queen's in awhile so me and my mother decided to stop here to get us a bit to eat for dinner. I've never had an issue in the past with this place, the service the staff has always been excellent but today? Absolutely terrible, out of all the drive-thru servers I've had to deal with when visiting, Dawanna is by far your worst one, not only does she have terrible manners, her attitude needs to be checked too. I didn't notice her once wash her hands after she pushed her hands through her braids yet she's steady fixing drinks, food handing money too. If all she wants to do is stand around look cute while playing with her braids then she needs to quit let someone who actually wants to do their job properly work there on top of that she had the audacity to give me this old food that's been probably sitting since lunch. It also looked like a green booger was inside the box I got that out with a napkin. Also idk what this cold bread supposed to be, i didn't even bother to eat it or them cold hard things y'all call fries, I ended up throwing it away. Y'all ain't got to worry about us, this our last time coming back here in a long time. I'll drive to Atlanta Highway before I come back here.