Vocelli Pizza - Monroeville

Chris was very friendly helpful. The food is great but the employees are even better!

Re: Vocellis has promptly refunded us after discovering the situation. That does count and is appreciated.Customer service at this restaurant is terrible! I do not review often but this one is deserved in my opinion.We ordered online for pickup as we do not have a vocellis within delivery range since a few months ago. We picked up our order and proceeded home, assuming our order was correct.Once realizing our (13 dollar! salad was missing, we called to have it delivered.The manager told us because they are out of our delivery range and we would have to pick it up, since it is not worth it for thier drivers.That being bad enough, we asked for them to refund the 13 dollars for the missing salad and we were told they could only offer a store credit, which didn 't even come with a code or anyway to redeem other than telling them we had a credit when we next ordered.Obviously this is unacceptable and Vocellis should be ashamed for this kind of robbery. It is not hard to give a refund for an item that was not received.Stay away from this restaurant!

Chris was very friendly and welcomed me as he took my order.

All of the workers are very nice and never rude. Christopher took the time to greet me and get my order. Drey is always very friendly. The whole staff are very nice.Food is always done when I get there and it’s always correct.

This location has great fresh menu items. Chris did a wonderful job going over the specials with me and was very friendly and efficient. 5 stars for me and a returning customer.