Starbucks - Monona

Went there this morning on way to work and asked if they had passion fruit tea and was told yes. I could see busy so waited patiently. After quite a long wait and becoming late for work, I inquired about my drink and they said they didn’t have that drink. Very frustrating!! He said he would refund me using my app, checked on way to work and did NOT get a refund. So annoying to wait for no reason you owe me a drink or some money. I live on other side of town and rarely go there.

Drink always wrong rude staff Service: Take out Meal type: Breakfast Price per person: $20–30 Food: 1 Service: 1 Atmosphere: 1

Got beans here, were a little expensive but you get what you pay for

Just got back from waiting 30 minutes for a grande PSL. Got to work, opened the lid and it's only 3/4 full. $6+ for that drink. I won't go back to the Monona location.

I stood there waiting for almost 5 minutes while employees were standing around, changing garbages, and doing other things. A nice older guy came and took my order eventually. They were out of blueberry muffins, which was disappointing as I get one every morning with my coffee from another location. I ended up getting a scone instead, and it was very crumbly and didn’t taste fresh at all. I also ordered my usual pumpkin spice latte, and it tasted hardly sweet at all and wasn’t very warm. The store was very messy and didn’t have a welcoming feeling at all. Not the best experience.