The Garden - Monmouthshire

We’ve been in the restaurant a couple of times now. We especially liked the helpful young man who takes you to your seat. The food has been consistently good and would definitely recommend. The jacket potato with mushroom, bacon and Stilton is a winner with me!

Brought my 86yr old mother for lunch and requested a window seat as we have done many times over the years. The young woman who seated us removed a chair to make way for my mother 's wheelchair and as I was manoeuvring the chair into the space she immediately said we need to keep the area clear . I let her know that I was irritated by this remark as we had literally just arrived and I had almost 'parked ' the wheelchair the alternative being to leave my mother half stuck out in the aisle. We patiently waited for our order to be taken due to the sign stating they were very short staffed. After 25 minutes (by which time my mother was becoming dehydrated) we discovered that we had been 'left off the list '. When I spoke to the Manager he said that 'mistakes happen ' and sometimes staff forget to put customers on the list to be served. I said I suspected the reason was in fact due to our earlier encounter with the young woman and he said yes, it was . He also told us that wheelchairs are not supposed to be placed in the window area not really sure what to do with that insight, but not an issue for customers or justification for the treatment we received.

Slow service low quality food over priced Full of teenage staff who are poorly trained and have very limited customer service skills. We tried the place several times always poor never again

We've always enjoyed our meals here but not this time. We expected a wait because it was Bank Holiday, but this was a long queue. It was frustrating to see so many tables available but clearly too few servers. To top that we could see food arriving at tables who arrived after us. When the food arrived it was fine although no teabag in the teapot. It was better when you could choose between a snack and waiter service for a larger meal.

On visiting the restaurant with our grandchildren we ordered 4 meals two being american pancakes with fruit , which we had previously had!This day they came drowned with a mixed sloppy compot, which looked absolutely disgusting. My grandchild being only 8 took one look at it and cried, we asked the server if there was anything she could do,like possibly just bring a pancake on a clean plate with nothing on, she returned from the kitchen and said no. So we took him up to the cake stand to choose something for his breakfast, I stood for possibly 10 minutes every one totally ignoring me. There was a man standing behind the counter I asked if I could speak to the manager. He said I am the manager!! Yeah !!!On sharing my experience I was told he was very busy and also the kitchen. He said I could order 3 more with maple syrup but would cost me another £8 50p. By this time two breakfast on our table had been eaten.So we just got up and walked out.Certainly will not be visiting again.