Steak 'n Shake - Mobile

Went with my son in the afternoon. I had the royale burger and it was so good. The milkshakes were also great and didn't have to wait long at all for our food....

Burgers are cooked to order. No complaints at all. The fries you can request seasoning on them I recommend the Cajun seasoning on the fries.

We visited with 4 of our kids for lunch on May 22, 2022. The lady that waited on us was so sweet and tentative. She made sure all the kids and our drinks were full. The kitchen made the wrong size of my food and she got it fixed quickly. The manager came out and was so sweet also. No I didn't ask for her she just wanted to bring my food out personally and apologize. To me that shows a good manager. The server was also training two other people and still kept us informed on everything. The food was also very good and exactly what we needed.

One of the worst Steak n’ Shakes we have ever visited. Pre-ordered our food as we were on a road trip and waited 35 minutes past the pickup time. They forgot two drinks, sauce, a fry and could not pay attention to directions for what should have been on the burgers and hot dog. Most places are short staffed, which can be understood, however, many here were just standing around and those in the drive-thru were getting orders made immediately upon ordering.

For a Mgr in training she was very rude and walked out the door on her phone without giving me my whole order. the burgers were heavily salted. Had a free shake thur the app but I couldn't redeem because it was half price shakes. whatever. Horrible service and food.....And she also drops my phone because she had no idea about the free shake , so she took my phone out of my hand to show another emp and drops it !!!!!