Marco's Pizza - Mobile

I ordered a pizza for the delivery. I ordered sausages with jalapeños. I ordered by the app and asked for contactless delivery. I have a warning that my pizza was delivered, but it wasn't. the driver tried to deliver it to the wrong house. When he came here, he said, my house is hard to find and there were notations that make no sense. when we opened the box, it looked like they threw jalapeños out of the glass onto the pizza. a section had no jalapeños at all. they were mostly in the middle. some pieces were overloaded with jalapeños and some pieces had none. I guess I'll go back to use the pickup window and check my pizza before I go.

Great pizza at a great price. the second-ranking pizza ordered. pepperoni and Italian sausage and it was excellent. good pizza without doubt.

We have placed our delivery order by doordash that received notification that was ready for our order, and went to pick up our pizzas. when the guy who worked theke could not find our order and told me I was in the wrong load. I wasn't and had the notification on my phone to prove it. the guy went to the back to look for my food. No one told me what's going on with my order, so I sat down patiently and waited. 15 minutes later it was clear that they had never made my food. Nobody told me anything. Once my food was finished, they tried to tell me I had to pay for it. I have ordered an app that requires a payment when they give up their order. When I spoke to the manager, someone just walked from the back of the load, pressed a few keys on the register, telling the guy on the theke “is his”, and goes away. No one has ever apologized or really told me everything when I was there.

Saturday, 3/26/22 Dawes location. Typically get take out here once a week. We called in an order for pickup. Upon arriving 20 mins later, we were told at the pickup window that the order was in the oven and it would be another 7 minutes .. busy evening. No problem, pulled around front, parked, and waited about 10 minutes before walking in. After waiting inside another 25 minutes, and asking a couple more times, we were finally told that they hadn't even started on our order yet and didn't know when they would get to it. Got our refund and left. Usually great service and great food but the crew working this particular day couldn't have cared less. If they would have just been honest upfront about how busy they were, no big deal. But flat out lying to customers and acting aggravated when questioned is not acceptable. Several people inside were all experiencing the same issue. Last time we'll go to this location. Hopefully it doesn't get this way at other locations, still love the food!

Food was great and fresh, props to the pizza makers, butttttt the front staff or window workers literally lack any customer service skills. I get tired of the poor attitudes and attention to details when it comes to something as simple as asking for my sauces..I'm not gonna go into details but what do you expect when you hire children.