Marco's Pizza - Mobile

Worst experience ever. Ordered food at 6:30 pm and after going at the time it showed my order was ready,had to wait 46 minutes to get my order. Lobby was packed and other customers in parking lot waiting with same result. Delivery was going out but online and call in orders were completely overlooked. Really not worth going back. Pizza box is drowned in grease.

We have placed our delivery order by doordash that received notification that was ready for our order, and went to pick up our pizzas. when the guy who worked theke could not find our order and told me I was in the wrong load. I wasn't and had the notification on my phone to prove it. the guy went to the back to look for my food. No one told me what's going on with my order, so I sat down patiently and waited. 15 minutes later it was clear that they had never made my food. Nobody told me anything. Once my food was finished, they tried to tell me I had to pay for it. I have ordered an app that requires a payment when they give up their order. When I spoke to the manager, someone just walked from the back of the load, pressed a few keys on the register, telling the guy on the theke “is his”, and goes away. No one has ever apologized or really told me everything when I was there.

Food was great and fresh, props to the pizza makers, butttttt the front staff or window workers literally lack any customer service skills. I get tired of the poor attitudes and attention to details when it comes to something as simple as asking for my sauces..I'm not gonna go into details but what do you expect when you hire children.

Since when does a pizza store not deliver to a residence that’s 2.5 miles away?!?!They’ve delivered here before, it been a while but when I call to place an order they confirm name and address and advise they don’t deliver here?How?

I used to like going to Marco's, but this location in Mobile is probably the worst. The young employees working there are rude and disrespectful. They are slow and don't work efficiently. This reflects poorly on the company.