Turtle Jack's Erin Mills - Mississauga

My partner and I have been frequenting this restaurant for almost a year. We usually visit at least once a month since we live nearby. The restaurant was under renovations until recently, and since then, the quality of service and food has declined. The servers take a long time to take orders, and the food can be hit or miss depending on who's in the kitchen. Drink refills are often forgotten. It seems like they may have cut hours or laid off staff, as the lack of service suggests. I always order a burger, which is consistently good, but my partner's ribs can be inconsistent in size, burnt, or with overly thick sauce. I believe they could benefit from more staff and kitchen consistency. I used to love this place, but I'm disappointed in the recent decline.

We had an amazing server named Huron at this restaurant. Despite our large group constantly changing seats, he remembered all of our orders and special requests. His service was thoughtful and efficient. Huron is a gem!

The service at this restaurant is excellent, even during busy times. However, the food was just okay. The shrimp and scallop fettuccine dish was disappointing as the seafood was overcooked and rubbery. On the other hand, the cheese dip was quite delicious.

Outstanding ServiceI recently had the pleasure of dining at Turtle Jacks, and I must say, it was an exceptional experience! I would like to recognize Ashley S., our server, for her phenomenal service and extensive knowledge of the menu.Ashley S. went above and beyond to make our dining experience enjoyable. She greeted us with a warm smile and promptly informed us about the daily specials and promotions. Her attentiveness and enthusiasm truly added to the fun atmosphere of the restaurant. Ashley's recommendations were spot-on, and she made sure we had everything we needed throughout our meal.Moreover, I was impressed by the freshness and deliciousness of the food at Turtle Jacks.I highly recommend Turtle Jacks to anyone looking for a fantastic dining experience. The combination of Ashley's exceptional service, her knowledge of the menu, and the mouthwatering food make this establishment a standout choice. Whether you're a local or just passing through, be sure to visit Turtle Jacks for a memorable meal.Thank you, Ashley S. and the entire team at Turtle Jacks, for providing such an outstanding experience. We will definitely be back soon!

The ambiance was sophisticated, the food was outstanding, the portion sizes were generous, and the service was polite. I would give this restaurant an A+ rating.