McDonald's - Mississauga

We stopped in for a small order on May and it took minutes to get small burger, small fry and hot apple pies together. This was at about PM. When we got home, we found that the pies were barely warm and both were burnt hard and way over-browned. It was too late to be bothered taking them back, and we’re only a minute drive from there. That burnt garbage should never have been sold. This manager/owner likely doesn’t even care——just sell what should be garbage to customers.

We just spent and minutes at this location. And this isn’t the first time they have fallen so far below a reasonable customer service standard. ITS EVERY TIME. they gave us the wrong food and we had to go back. They gave...me attitude about it to boot pop was flat burgers were cold (actually cold like they were there for hours pre-made) stale fries And it’s always like that. We live across the street so I’ve given it way too many chances. They REALLY need to get their stuff together- they are always frazzled and behind. Go to another location for your own sanity.

This location is TERRIBLE!!!! I went in today (March just to get a cup coffee. I noticed one car at the drive through before I entered the restaurant, one family of eating in the dining area and one lady paying for her...purchase. The place was not busy so you would figure that my coffee purchase will be a quick and easy, in and out. I ordered my coffee and started my wait (order During my wait I noticed a few of the staff, to young people, standing around the preparation table doing no work, laughing and talking with one another. No one was preparing my order. A few minutes later, the lady that had ordered before me had picked up her order and the family of in the dining area had left the restaurant, leaving me staring at my order number posted on the monitor under the In Progress column all by itself alone. Still, no one was preparing my coffee. I was the only customer in the restaurant at that point. I am a very patient man and try to give people the benefit of the the doubt in situations. I figure that maybe they ran out of coffee and they were brewing a fresh pot at the back because the coffee station at the front was idle. I checked my order receipts' time stamp and I've been waiting for approx minutes. Another few minutes had gone by and two men entered the restaurant. They placed their order and another receipt number appeared on the monitor. In less than one minute, they got their order (a small coffee and an espresso) and they left. The coffee order came from the front coffee station and at that point in time, I knew that they forgot about me. At this point, as indicated from the time stamp of my receipt, I've been waiting for approximately minutes. This restaurant screwed up a simple, coffee order. I then went to the cashier to cancel my order. The cashier called for the manager to get authorization. The manager came, she provided authorization for the refund and left. She did not even inquire as to why I was asking for my money back. As the cashier handed me my money, he finally asked why I was cancelling my order. I explained to him my reason and his respond was a LIE to my face; The system did not pickup your order in an unapologetic manner. If the system is not pickup my order, how can I have a receipt with an order number and that order number be posted on the order monitor. After the cashiers' explanation, he just left with no apology of their screw up. Not being one to cause a scene, I just left in disgust. I hope that by this post, MacDonald's management will realize why this location has such a very poor rating. Regards, An Unhappy, Upset and Disgusted former customer.

McFlurry was machine broke and manager was very rude, worst experience ever and zero customer service at this location

This is not a great McDonald's. The drive thru is slower than most, and inside counter isn't much better. It is close to my house and if I am able to, I go to the next one to avoid the issues.