Panini Kabob Grill Mission Viejo

The salad we received was far from fresh; the lettuce was old and mushy. Additionally, the portion was much smaller than what we had previously been served. The servers were quite rude and seemed uninterested in addressing our requests. The Mexican waitress who attended to us on Saturday night refused to assist with anything we asked for, forcing us to seek help from others. Interestingly, at the end of our meal, she came over to ask if we wanted the check and then brought a pen for the tip. It was surprising that she expected a tip when she had done so little for us, aside from simply bringing the check!

When we requested the salads be served separately, the server suggested taking the plates back to split them in the kitchen, claiming they would make new ones. I asked to leave the salads on our table while they prepared the new ones, but initially, they returned to say the chef refused to prepare separate salads. Fortunately, a very kind lady named Ladan came to our table and brought us new salads. Unfortunately, the Greek salad was dressed with a sweet balsamic sauce, which I found unappetizing. Typically, Greek salad is dressed with lemon and olive oil, not balsamic. When I asked for a replacement due to the dressing, they simply brought me a small plate with a half-hearted serving of mushy lettuce leaves. It felt as if the chef intentionally reduced the quality of the replacement salads in retaliation for our request for separation. Our evening was marred by this unnecessary stress over something that should have been simple. I did not enjoy my meal, and I believe Panini restaurant lacks in customer service, causing customers to leave dissatisfied over something as trivial as a few servings of lettuce.

The manager at this location is quite inflexible. I called after placing my online order to request an additional salad dressing, as I couldn't add it through DoorDash. I was informed that it would cost an extra $1.07, which I was willing to pay. However, the manager told me that I couldn't make that payment unless I came in to pick it up. All of this for just a side of dressing! It would be great if you could add side orders to your menu and be more accommodating to your regular customers. I really enjoy Panini, but I won’t be ordering from this location again due to the manager's unreasonable approach.

Great service, and great foodwhat else is expected?!! Service: Dine in Meal type: Lunch Price per person: $50–100 Recommended dishes: Steak Panini, Romaine Avocado Salad, Mediterranean Greek Salad, Chicken Pesto, Chicken Kabob

As Persian, I always come to Panini kebab other than going to Persian restaurant I love this location because of the manager Ladan she makes everyone feel welcome with excellent service. Food: 5 Service: 5 Atmosphere: 5