Welcome Break Newport Pagnell

While traveling down the M1 on a dark and drizzly night, we stopped in Newport Pagnell for a bite to eat. The town provided excellent parking and a charming bridge over the motorway, making it the perfect spot to satisfy our hunger.

Despite there being loads of choice at this services, on both sides of the motorway, there isn't a lot to inspire, so an expensive sardine from Waitrose was purchased, which was surprisingly very good. Good place for a snack.

Travelling back from London late night. Services were immaculate, food fresh and made promptly. Really pleasant staff. We stopped at another nearby services on the way up and it was disgusting so hopefully staff are thanked for keeping this welcome break in such good shape, no rubbish, no overflowing bin and no dirty tables!

My partner and I ordered a sandwich from Subway and some wedges, while my partner had a meal from KFC. Unfortunately, both were very disappointing. The quality was extremely poor. We even had to clean our table in large bins placed in the middle of the room, resembling a refuse area. As we left, my partner purchased a pack of biscuits and a chocolate bar from W H Smith to have something edible. However, even those were stale. This experience was a complete disaster. It is shocking to see such lack of pride in their work. It seems like the problem is widespread, as we have noticed similar issues everywhere we went. The place is called 'Welcome Break' and it seems to be under a curse. Just three days ago, we stopped at a motorway station and had a meal at a Diner. The food was excellent and the staff was wonderful. It was a complete turnaround from our previous experience.

The staff seemed so uninterested that I couldn't help but laugh. I should have seen it as a warning sign and left. I regret not taking a photo.