Irving Farm New York - Millerton

The restaurant was a bit disorganized. You might end up waiting at your table for quite a while, completely unaware that your order has been sitting at the counter for 30 minutes. It shouldn't be too hard to call out names for orders. The ambiance is decent, with a cozy coffee shop vibe.

I've visited this restaurant about six times in the past few months, and today will be my last visit. In summary, the food is overpriced for what you get, and the customer service leaves much to be desired. The clientele and atmosphere can be quite obnoxious. Most importantly, the mocha latte has become increasingly weak and watery over time. I would recommend avoiding this place.

I really enjoy a good cup of coffee from Irving Farm. They have an excellent selection, including bags for home brewing and local specialty items. The food and seasonal baked goods are exceptional. Conveniently situated on the main strip in Millerton, I highly recommend Irving Farm. Chris at North East Ford

Irving Farm makes great coffee. Cool vibes, delicious baked goods but this is the third time we?ve been to a location, and every time the customer service is curt, rude, snooty, and dismissive. How hard is it to train your staff to say hello. Tosmile. To talk to you about the menu. To thank you for coming in. If this business worried about the customer experience as muchas the quality of the roast, they?d be 4.8 stars across the board.

I don 't normally write reviews, but left here feeling unusually bad about this experience. I went here with my partner around 3pm today. We ordered the Balto (which is supposed to include bacon, avocado, lettuce, and tomato) and a couple of drinks. When we got the food and took a couple of bites, we realized that the sandwich didn 't include bacon. My partner went up to the cashier and let them know that the sandwich was missing bacon and had politely said that he wasn 't sure what the solution was, and they replied by saying We are out of bacon . And he had said that they charged us full price even though it was missing bacon and they said There 's no way to adjust the price . We were pretty exhausted from traveling and didn 't push the issue further, but we were there the whole time and they could have let us know that they were out of bacon when we ordered or, even if they didn 't know at the time, they could have asked us if we wanted something else when they realized that. We ended up spending $38 (plus tip) for a couple of drinks and a veggie and mayo sandwich. On top of all that, the cashier had been putting chairs on tables to close the coffee shop (which wasn 't supposed to close for another 45 minutes) when there was a long line of people waiting to order. Meanwhile the bathroom and coffee bar were a mess. I have been to Irving Farm in NYC and had only positive experiences, but this experience was profoundly bad. Everyone makes mistakes and has bad days, I get it, but the fact that even if it was a mistake they didn 't even apologize, take any kind of responsibility, or try to make it right is an unusually bad level of service that I would not expect.