Wingstop - Midlothian

Here's the truth for me. Three stars cause them (workers, especially at night) to do what they can and somehow pull out the commands. However, I come from the customer service and this is not available here. The guy on the front is shaking in his boots, just doesn't try to make eye contact answer to the phone and treat with the door Dash orders. There is no lead here!? I don't know how they do it with all younger, even possible miners. Again, the food is good, but this place could run so much more efficiently with the right leadership, in my opinion. And honestly, the boys deserve this.

Food was passable. Placed an order for carryout an hour before a set time and had to wait an additional 25 minutes to receive my food after the time had passed. No sense of urgency from the staff whatsoever.

Had a miscommunication accident at the register which leads to me returning home with the wrong wing flavor, when I returned to the store and the manager quickly made the correct wings as well as freshly remaking the rest of my order and I received it in less than 2 minutes. A manager and staff couldn?t have handled the situation any better thank you my local wingstop Mansfield Branded Burgers Grill

I'm going with five stars not because this is some superior experience but because they are always consist. It's good fresh warm food, decent service, and timed pretty close to perfect. We're in a time where every time I eat out, my food is wrong, late, and just flat cold. I've never had that problem with Wing Stop. As far as I'm concerned, customer service has gotten so relaxed that mastering the basics just make Wing Stop shine. We order big meals a couple of times a month.

I usually call in to place our orders; their always nice over the phone and in person. Food has always been hot, fresh and correct. Last few times, they actually bring you your food to your vehicle. Clean inside and nice staff.