Mcdonald's Restaurants - Middlesbrough

When will corporate do something about the service at this store when we go through the drive through it’s always wrong got it delivered tonight and I was the first drop the food was stone cold and I live 4 mins drive away!!! (Halloween has come early for this store) and items missing what is the point!!!

I usually receive the incorrect order after waiting a long time at this restaurant. I have tolerated this in the past because the staff seems to make an effort, but today was different. I waited a long time, received the wrong order again, and this time the staff was arrogant and excessively rude.

We and 14 other people waited over twenty mins for our food. They said they were short staffed but we could all see them talking to each other rather than serve customers. A guy told us he has never had good service their ever. Another customer said they put milk in her porridge even though she told them she was lactose intolerant. A customer was told he couldn’t get a refund. We left without food.

A friend and I visited the restaurant today at around 5:40 PM. When my friend went to place an order, he was told by the person behind the till that he had to use the self-service machines. After some resistance, the server finally took the order at a till. I observed another customer, wearing a black baseball cap, experiencing the same difficulty with the self-service machine and becoming increasingly frustrated. I brought this issue to the attention of the manageress, who explained that it was corporate policy to use the machines. I expressed my dissatisfaction with this policy and requested contact details for the UK headquarters to provide feedback but was refused and told to Google it. As I was leaving, I saw the other customer confronting the manageress, presumably about the same issue. The lack of customer service skills displayed by the duty manager was disappointing, and no assistance was offered to the struggling customer despite the manageress's claims. This new policy from the UK head office alienates customers who do not want to or have difficulty using self-service. It also has potential consequences, such as preventing individuals with disabilities from being able to use the service. I have decided to boycott McDonald's until this forced self-service policy is lifted.

I've been using this McDonalds for many years, since it opened in fact. It's never been the best, high staff turnover and poor training have led to a terrible customer experience. TBH when I visit the drive through now I expect to be sat waiting at the speaker for a while before someone asks me what I want and waiting even longer at the cash and then the food window while somebody bothers to come to serve me. I expect surly teenagers to serve me without a please or a thank you and I expect to be made to feel an inconvenience. I expect to get the wrong order alway less, never more an egg less mcmuffin, a single burger instead of a double or something just completely missing. But this week has taken the biscuit, three times I've called there and three times I've ordered a coffee and three times they've got it wrong. Now I can drink black, white, cappuccino, latte, flat or just about any other variation of coffee. So what do they give me hot chocolate or coffee with syrup. Great I'm diabetic! So no longer are they refusing to give me what I've paid for they're trying to negatively impact on my health and leaving me without a drink for the 1 and half hour journey to work. Perhaps enough is enough and I need to stop putting myself through these visits.