Pollo Tropical - Miami

I've taken care of my order forever. the order was more than 20 minutes on the counter and no one called my order number. I had to ask them if she was mine and then apologized. in addition, they screwed my order. I asked for yellow rice and sweet, but they gave me white rice. they also missed an article.

My first time here and either I was very hungry or eating was really good. I think it was a bit of both. I have the 1 4 dark bun? dinner special bran and brown rice?. this sharp sauce? mixed with the curry sauce in the bon and rice? omg! it was delicious! the bird was moist and juicy? the rice was a little sticky, but the beans were boiled to perfection a person in my group has an extra huh? bowl to go. the prices were very reasonable and generous?. Hopefully we'll go through again before we leave the opposite.

Once again I am huge on customer service they skipped my order and the guy was really easily manipulated by a couple ladies that was in behind me all of a sudden jump in front of me but there was a young lady that was there to help me out and just make sure that hey he's been waiting but the food's okay the food's really good I love for your trip but customer service need a little help on that in that particular one

It never fails with them. Whenever I order food through UberEats I'm always missing items or part of my order. Nobody wants to work anymore. Hacen todo de mala gana. If you don't like your job find a different one. I pay for a service and these people don't send the items I paid for. It's not free. I paid for the food. Do better people. Do better.

I love Pollo. During college, I was started as a cashier at Pollo and moved up to a supervisor and worked at a Pollo for three years. The service at this location is absolutely terrible. I've never had an experience with such rude, disinterested, or unhelpful employees in my entire life. I'm so glad I know what Pollo should be, or else I'd never be back.Edit to add that, like another reviewer said, they had no sauces at all. They were out of tea and all fried foods, but didn't tell us until after we ordered and paid.