Gold Coast Kitchen And Cocktails Miami Marriott Biscayne Bay

This was not a good visit. I made a reservation for 9 people for 11:00a on 8/20. When we arrived they acted like they had no idea of the reservation and no table was ready. It took 45 mins to get served. At the end I gave them a Gold Coast loyalty card provided by the F&B Manager when I visited the month prior with the same 9 guests. No one had any idea what to do with the card which provides a 15% discount and valet parking. That took 15 mins to resolve. When I went to get the cars from valet, they had no idea about not charging for parking and that took 20 mins to resolve. The webpage clearly states that dine in is provided free valet but they are changing the rules in mid-stream. While everyone was very nice, they are either new or need appropriate training.

The steak tacos were not good, the meat was tougher than jerkey. Cesar salad was okay and the margarita I had was just okay.

We were there for one hour and forty five minutes. Only saw our server when we summoned him. There was no reason for it to take this long. We had raw bar shrimp and salads. We will not be going back. Sad, because the place has such potential. Great location. But with the horrible service it’s not a place to go.

Great place!! Highly recommend We stopped by to get some drinks and appetizers, and it was amazing. The service is really friendly and has a great atmosphere. Fernando, the supervisor, was really attentive, making sure we were happy the entire time of our visit. I'm definitely coming back. Thank you so much for everything !!

Had read some not so good reviews of this place, but we were given a $30.00 voucher at the hotel desk upon check-in and decided to try it anyway. So glad we did! The service and staff were excellent, professional and very attentive. The food was great and the specialty cocktails were wonderful. We would eat here again, even without the voucher!