Dunkin' - Miami

Really good prices for a quick meal or snacks , the coffees are really good too and happy they offer vegan alternatives non dairy milks . Just really really wish they had vegan donuts, I'd be there every day if they did

The worst customer service and ambiance I ever experience at a dunkin before. Waited at the register for 5 minutes waiting for service and the lady cleaning was super rude and told us to go through tye drive thru so we let her clean. After I already waited 5 minutes in the registerFood: 5/5

DD always has great coffee and good donuts but they bite have Starbucks prices. AND... why is the drive thru always closed?Food: 4/5

According to Google (and the hours of most locations) they open at 5am. At around 5:40am, while enroure to the store, I placed a mobile order for a drive thru pickup. When I pulled up to the drive thru at 5:45am, no one greeted me; I said hello a few times with no response. Confused, I moved on to the pick up window. Inside were two employees that didn 't even look at me. After a minute one of them gruffly brings me my order and says, We open at 6, okay? As I drove away I noticed the neon open sign shining in the storefront window. Feeling gaslit, I double checked via Google and the Dunkin mobile app that this employee was wrong: they do in fact open at 5am. According to some other reviews, unfortunately, this is typical behavior for this location. Thankfully nothing was wrong with my order but this is bizarre behavior and makes the Dunkin brand look bad. Luckily I 'm not a local and my hometown location is excellent but this branch is not and needs a major customer service makeover.

I’ve ordered from here about four times to give them a chance and because they are the closest Dunlin Donuts to deliver and they always get my order wrong. From missing donuts, hash browns, etc and giving me things that I didn’t order and don’t want, this place is careless and incompetent. Don’t order from here. Uber Eats always has to refund me.