Cleo South Beach - Miami Beach

I had a fantastic three-night stay at this hotel. We arrived around 10 AM on a Friday after our cruise, and the doormen were extremely welcoming and helped us with our luggage. The front desk staff was incredibly kind and informed us that our room wouldn't be ready until 3 PM. However, they offered to store our luggage, allowing us to take advantage of the hotel's amenities and explore the city in the meantime. To our delight, we received a text at noon letting us know that our room was ready. Spending time by the pool and at the beach was the highlight of our weekend. We received excellent service from all the staff throughout our stay.

On the positive side, the resort grounds are lovely, and the beach access is convenient. The location in South Beach is great. As a Platinum member, I tried checking in at noon and was told my premium city-view room would be available soon. After waiting until around 2 PM, I inquired again and learned that they were unable to reach housekeeping, so I didn't mind waiting a bit longer. By 4:20 PM, I still hadn't been notified about my room, so I checked again at the front desk, where I was informed that my original room was still not ready, but they were moving me to one that was available. I was fine with this since I needed to get into a room quickly for a work meeting. However, when we got to our accessible room, it was a total letdown. For the price we were paying, the room was dingy and dirty, which was extremely disappointing. We informed the front desk about our dissatisfaction and mentioned that our shower was broken, and they simply apologized and sent a handyman to fix it. The level of service I typically expect from IHG was definitely lacking here. I highly recommend that you avoid wasting your money like I did. The $700 I spent for two nights is something I won't get back. I'm really disappointed with my stay, and I hope they can improve this resort in the future. It's unfair to consumers who are paying $300 to $400 per night to stay here.

The Kimpton Surfcomber is a charming and service-focused boutique hotel located on Collins Avenue. Nestled among the vibrant activity of restaurants, bars, and shops, the Kimpton offers both tranquility and excitement, making it the perfect spot before heading out for adventures. The hotel staff provides exceptional service without any pretense, ensuring that guests feel truly valued. We enjoyed a delicious breakfast at the downstairs restaurant, which was a delightful experience. The pool area is stunning, featuring secluded massage areas, a bar, a lounging space, and even a yoga section. At the far end of the property, you'll find direct access to the beautiful beaches of Miami. Without a doubt, I would choose to stay at the Kimpton Surfcomber again, and I hope you have as great an experience as we did!

Here is my review and the reason for the negative review of kimpton surfcomber in Miami . I'm a long time kimpton fan and a loyal IHG member ice stayed at countless kimpton hotels around the country. I'm a paraplegic and use a wheelchair the elevator was broken with the accessible room and i was placed in another room with a bathroom i cant fit my wheelchair in. the staff manager apologized but made no real effort in fixing the situation. I plan on letting customer service and others know this is not a good spot

My friend and I stayed here for the weekend earlier this December. Definitely make sure that all members of your party are on the reservation as they won't let you check in or use any of the hotel facilities like the pool or beach. I arrived a few hours before my friend, and I wanted to lie out by the pool, but the manager refused to let me check in, so I had to buy a day pass through resort pass in order to use the pool. While it was a bit of a rough start to the weekend, I really enjoyed the pool experience. Escaping the cold, New Jersey weather and lying out in the breezy yet sunny Miami weather was a dream. When my friend arrived, we headed up to the room to prepare for dinner. Our room was clean, modern, and airy. They had a mini bar with lots of good wines and lots of snacks in case you don't feel like leaving the room. You can stream your device to the smart TV as well as check out through the TV. The bathroom was small, but clean, and had everything we needed for our stay. Air-conditioning worked well and I wore the robe to even wore the robe to stay warm! The hotel has a fantastic location in South Beach. It's walking distance to Lincoln Road, a Walgreens, and lots of restaurants in little shops along Collins Avenue. We felt safe walking around, but as always, be aware of your surroundings. Inside the hotel, there's a restaurant and they have coffee, hot chocolate, and wine in the lobby at certain times in the day. The grounds are beautiful and great for strolling around. The pool and beach areas are really nice. To check into the pool, you have to make sure you're wearing your bracelet of the day and you go to the stand and pick up your towels. The staff will set it up for you and someone is usually taking food and drink orders while you enjoy yourself. Things are definitely expensive on the menu, but the quality and service is good and you get what you pay for! For the beach, it's the same. You walk up to the hut, and they set up your lounge chair for you. The ocean was beautiful and the weather was perfect so we had a really wonderful time on our beach day. They also bring food and drink to you at the beach and they can either charge your hotel room or you can pay cash. Sleep quality was pretty good. I always travel with a white noise machine as there's usually a lot of noise or unfamiliar sounds at a hotel. If I was in the area again, I wouldn't mind staying here again!