Axis Restaurant Bar

What a great stay! I was able to check in about 20 minutes early which helped me to get to an event on time. The staff is friendly, efficient and helpful. My room was spacious and well-appointed, but most of all I loved that it was very clean! The bed was really comfy with lots of pillows to choose from. It was nice and quiet throughout the night. The hotel has a beautiful lobby area and is in a great area with the mall in walking distance. I wish I had more time to spend there to explore the area. I look forward to coming to this hotel again to take in the pool area and enjoy another fabulous stay!

If I could give it a zero, I would! Do not book this hotel! Me and my family were extremely disappointed with the stay here! There was a loud party going on all night. The hotel was dirty. We paid for 2 nights but were only allowed to stay for 1 night because management stated they only had us down for a 1 night stay. It took days before we got our refund on the 2nd night we paid for but were not allowed to stay. The pool was very small, and it took forever in a long line to order a drink at the bar. Our family has traveled to Canada, Mexico, France, South Africa, multiple places in the United States, and we have never had this kind of experience before at a hotel. We were so shocked at the way management spoke to us and treated us. We were extremely displeased with this hotel and will never be coming back here again.

Hotel was gorgeous however I have never been treated more poorly in an establishment than when I was at this location. I went there for a cheer competition with my daughters ' team. We enjoyed some team bonding together and as we were heading to the pool; I noticed my 1-year-old son was not really feeling the elevator being this was his first time on one. So, as we were leaving the pool heading back to the room as we were boarding the elevator, I noticed my son stopped beside me and would not step on to the elevator. Being that my hands were full I tried readjusting the things in my hand so I could reach out and grab my son being that the elevator door was not operating properly, I was in fear it was going to squash me. Before I know it, some manager comes flying around the corner yelling for me to get my son. I told him I needed to get my son on the elevator safely and his response to me was well ma 'am I am not going to get my elevator broke . In my opinion forget my safety, but you would think the safety of my 1-year-old would be more important than a beeping elevator. Needless to say, this location will never get another dime out of me. I could care less about your elevator or what could have gotten broken when my son could 've been harmed at your hotel. My son is my #1 priority. Please have managers that are more kid friendly.

Traveling for family event but we were so close to everything we were able to incorporate some time to see the city. The proximity allowed time for shopping because the property is actually within walking distance of the Crabtree Mall. There were several options at the mall which were great places to eat (Brio and Cheesecake Factory). Since we were close to everything we had time to drive around and explore the city.

The price was quite reasonable. I used my Hilton Honors points for my stay and received bonus points as well as points for the charges at the restaurant and bar. The suite featured a comfortable king-size bed and a shower. A made-to-order breakfast was included with the breakfast buffet.