Krispy Kreme - Mesa

The drive-thru was efficient, and my order was accurate. The staff were easy to interact with—patient, although not overly friendly. I had hoped to go inside, but the lobby is currently closed, and it's drive-thru only.

The doughnuts here are fantastic, but the customer service leaves much to be desired. We've visited this location twice while they were busy making and boxing up hot doughnuts, but they turned us away and insisted we buy a box of cold, overpriced doughnuts instead—ones we could easily find at the grocery store or Walmart. I just don't understand why!

Do I really need to explain this? Haha! Despite being a chain, they are still the best when it comes to pastries. I've only tried one other place that could truly compete with them, and that was run by people from Denmark. If you aren't in Missouri, Krispy Kreme is definitely the place to go!

Nope. No respect for customer's time. Went in for the Wednesday dozen glazed for the price of a gallon of gas deal. It's a scam. They said they were honoring the deal, but they had no glazed donuts. I was advised that it would be an hour. Cool, went to a close by restaurant and had a meal. Came back about 45 minutes later and was told that it would be another hour before they had glazed donuts! They had stacks and stacks of every other type of donut but not glazed. And no movement on the conveyor. I asked a gentleman who was waiting for the glazed how long he'd been waiting, he said about 45 minutes. I get food costs and managing losses but they were making NO money. Everyone was standing around waiting, including the employees. And we all know it does not take that long to make donuts! It's literally frying dough and giving them a melted sugar bath! It's a scam and they'd be better off opting out of the promotion, rather than providing this negative experience. Oh yeah, they refuse to answer the phone too so you can't even enquire as to availability, despite the fact that nobody is doing anything. They'd probably make money selling promo donuts rather than selling nothing. I left because even if Krispy Kreme doesn't think so, my time is valuable. I'll never go back.

They used to be better and it is sad that we can't go on anymore and see the donuts being made. After 2 years I was super excited to show my youngest two how donuts are made but was unable to fit their birthday. Still they tasted great even though they weren't hot and I haven't seen the hot now sign on each time I pass it. Maybe it is just bad timing on my part. Hope that the dining area reopens soon.