Ihop - Mesa

We were brought here by some friends, and it was around midnight. The location has several guests, and once you were in your seats it was good. However, the entry service (i.e., host/hostess waiting to get seated) was poor; several people, including us, were stuck waiting at the front door and went looking for someone before we were seated.

I Believe the issue was short of staff. Incoming counter Person for seating. Wasn't present. Had to wait in a WAITRESS to come acknowledge my party of 3. Once we sat down service got better. Waitress brought drinks out immediately. Took our order, food came out fast. Cooked to order and was delicious ????

After waiting over an hour for our food, we watched as tables that ordered after us received their meals before we did. When we finally spoke to our waitress, she informed us that there were still three orders ahead of ours. At that point, we decided to just pay for our drinks and leave. Miraculously, right after that, our food began to be prepared. However, after another 15 minutes, only half of our order arrived, which was just the basics. Then, another 10 minutes passed before my pancakes finally made it to the table, but they were undercooked and still gooey. I wish my photos could truly capture how unappetizing they looked. The "buttered toast" was barely toasted at all, and there was no butter on it. I ended up having to pay for food that I simply couldn't eat. To make matters worse, as we were leaving, I overheard a woman complaining that half of her takeout order was missing. The District Manager really needs to take action regarding this location; it's tarnishing the IHOP name.

I enjoyed my breakfast. The bacon was cooked just right, not burnt at all. The service was excellent, and the prices were reasonable. I was pleasantly surprised to find an available table without any wait at that time. Overall, I am a satisfied customer.

Our waitress was fantastic—attentive and very helpful. The food was delicious and, as my fiancé noted, it looked just like the pictures. Our meals were both beautifully presented. This was especially delightful after our experience at Denny's, where we walked in and quickly left due to being ignored for several minutes. It was incredibly refreshing to find a place that excels in both food quality and customer service!