Cranberry Inn - Mercer

The experience was overall enjoyable, but unfortunately, the water for the tub had dirt and sediment in it, so I couldn’t use it. Room: 4 Service: 4 Location: 5

After staying at the Cranberry Inn many times over the years, we will never feel comfortable staying there again. We stayed at their new cabins in July, and it was a nightmare dealing with their property manager, Mike. Completely awful. The rooms are always beautiful. The nicest place to stay in Mercer. We've been vacationing in Mercer for over 20 years. But after calling, and emailing both of their companies The Waters of Minocqua is their sister company and never getting a reply to either my emails, or my phone call and message I left with Guest Services, we just will never feel comfortable staying there again. All we wanted to do was change the card we were going to pay with, so they wouldn't charge the card on file when we made the reservation... after 5 phone calls and one in person interaction with Mike, him telling us he didn't have time for this right now, him swearing in front of me and my two kids out of anger, acting completely bothered by us asking for help, and then him literally threatening my husband when he told Mike how awful it had been dealing with him the past week... it's basically the worst customer service experience you could imagine. I hope everyone else has been getting good customer service since our stay because of our complaints to the management. They didn't help us or even acknowledge us. But I guess if they fixed the Mike situation for future guests, that's the silver lining. We won't hand them a dime of our money again, but they don't seem to care anyways. We'll be staying elsewhere in Mercer from now on.

Rooms are cute and very clean, towels were great. Could use an upgraded tv and would have liked queens instead of doubles. Loved having the furniture outside to sit and visit. Was able to check in early after calling ahead. Definitely would recommend! Rooms: 4 Service: 3 Location: 3

This is an excellent place to stay; it was very clean as well. Mike, the property manager, was extremely friendly. I will definitely return! Rooms: 5 Service: 5 Location: 5

The Cranberry Inn is the best place to stay in Mercer! The staff was amazing! If you're seeking a quiet and peaceful getaway, I highly recommend it. Our room was exceptionally clean, earning a perfect rating of 5. The service and location also deserve a 5-star rating. The highlights of the hotel include breathtaking views and a serene atmosphere.