Wendy's - Mentor-on-the-Lake

When I meet wendys, the mentor-on-the-Lake store is where I go. from large service to fresh food, this location offers all the other fast restaurants in the opposite!

This past Sunday was a very chaotic day for us. After missing dinner, we opted for a late bite to eat from this Wendy’s, on Andrews Rd in Mentor on the Lake. I get that the staff was probably wanting to go home as it was about 20 minutes to closing time. We were not picky at all with our order, and opted to get whatever they had available. Some of the staff was polite and nice, especially the lady who took our order and the guy who handed us our food. What didn’t set we'll with us is the heavy set lady, who walked out of the restaurant and proceeded to flip us off as we drove by her. I am assuming it was because of our order being so close to closing time. I don’t know this lady’s name or what position she fills at Wendy’s, but I do know her behavior, and the way she acted towards us, is enough to make me not want to go back. We all have hard days, yesterday was one for us as well, but your staff needs to learn how to not take it out on the customers. After all the customers are the reason you have a job. A well trained staff knows how to manage their emotions, frustrations, energy, etc. Good customer service is what keeps businesses operating. I literally live in walking distance to this Wendy’s, however I will gladly spend my money elsewhere to ensure we get quality food and good customer service, two things I want when I decide who gets my hard earned money.

I went thru the drive thru and ordered 1 baconator and 1 small diet coke. My bill was $9. Burger very dry bacon burnt. Only ate a couple bites. I get prices go up. At some point this is absolutely gouging greedy. It ended my days of the drive thru. Ridiculous

Drive thru only open. Always busy but the line keeps moving. Order was right and food was hot.

Got a meal for myself and my son and like every time I go to this Wendy’s I ask for no mayo and 10/10 times it always has mayo. Never have this problem at other Wendy’s in the area I go to. I don’t bother swinging back around because the line is always so long, just take it home and slap my own bun on it instead. Just wish this location could get it right. Otherwise the food here is good.