Grill'd - Melbourne

I absolutely enjoyed eating here this week. First time and everything was perfect. Food was wonderful, cooked perfectly, staff were very friendly and helpful. The atmosphere was nice, the place was clean. 10/10. I would definitely come back!

The burger and egg was over cooked and the chips were pretty good. We did have a stomach ache after we ate the burger but I’m not sure if it was because it was over cooked or what; I can’t pin point it.

I’m not one to post negative reviews, but tonight you guys deserve 1 star, if that. I called to order a takeaway as I do every now and then. I was asked to hold, and waited 5 minutes. I realised they must have forgotten so I called again, was asked to hold again, and then got disconnected. But I really wanted a Grilld tonight, so I decided to order in person and wait at the restaurant. Waited 15 mins (completely fine! , drove home to eat my burger but sadly it was completely burned and inedible. Putting someone on hold when you’re busy is reasonable, but serving burned food is inexcusable. I used to be a regular, but I think it’s time to check the competition around the corner… looking at the latest reviews, I’m not the only unhappy customer. An apology and full refund would be appreciated.

Went to use the toilet. There was no soap to wash my hands in both cubicles. Looked like a soap dispenser was missing from the wall on the left cubicle. When I came out, there was no soap left at the sink outside the toilets. How many people are walking around with dirty hands? We were there for at least an hour and the area wasn’t attended to or cleaned during this time, but the staff seemed to have plenty of time to chat and have a laugh at the front desk. Someone needs to take a senior role there and step up the operations of the place.

Second visit. In line with Grill'd standard. Good friendly service. Napkins on the table. Good step up from this visit in June 2021: Bit below standard I found from other grill'd places I have dined out. Burger dry, not overly warm. No napkins to be found. Good setting.