Nando's - Medway

Upon our arrival, we were informed of a 30-minute wait despite the restaurant being half-empty. When we were finally seated, a waitress directed us to order using a QR code on the menu holder. However, none of the items on the menu appeared on the website the QR code directed us to. We had to go to the counter to place our order, where the staff member showed little interest. When I requested a lemonade and lime, I was told to choose from the drink dispenser myself. We had to get our own drinks, cutlery, and condiments. The food took 45 minutes to arrive, and there was no sense of urgency in the service. Although the food was hot and tasty, the loud music made it difficult to converse. For the price we paid (£60 for three people), we expected better service. The only time we saw a staff member was when they came to check on our table. Overall, it was not a pleasant experience and we do not plan to return.

I visited this restaurant with my daughter, son, and daughter-in-law. I had never been to a similar place before and was prepared to not enjoy it, but I ended up loving it. The atmosphere is very family-friendly and cheerful. We ordered toasted paninis and other similar dishes that were delicious. The staff were friendly and upbeat. I will definitely be returning to this restaurant!

I went to the restaurant with two friends and we all thoroughly enjoyed our meals. Claudia was incredibly helpful and went above and beyond to assist us. The staff were friendly, the food was delicious, and we will definitely be returning in the future. Thank you!

We like to order online at the table but the ‘Dare to share’ for the starters was not available online (we tried on 2 different phones) so we had to order at the counter. When I told them at the counter about it they said it was on there. By the time I got back to the table it was. Funny that! Also whilst at the counter I was told that there was only one chicken left! A whole Nando’s with only one chicken! Worst part of the experience was the bottomless soda, however. The machine ran out of gas so we were given a can. When we asked for another we were refused. We pointed out that we had paid for a bottomless soda and it was hardly our fault that the machine had not been maintained properly. Nevertheless the waitress refused and offered us a glass of water instead. We had to complain to the manager to get our money back. This restaurant is poorly run and is letting down the brand as a whole.

Good food for price. Very noisy at time we went children mainly. Waitress lovely and helpful. Some items on menu were unavailable.