Whataburger - McKinney

The food here is fantastic; it redefines what fast food can be because it's so delicious. While the service may be a bit slower than typical, the end result is definitely worth the wait.

Worst whataburger ever! I waited 17 minutes to get up to the order box to place my order then the girls said just one second and now it?s been an additional 11 minutes waiting. I said hello thinking she may have forgotten about me she replied just a secondand I am still waiting. Cars behind me are honking and driving off they are losing business and as I am typing this and takingphotos I still haven?t been helped? still waiting to place my order. This is insane and the worst customer service I have everseen! Hey they finally came on now after waiting 5 more minutes and I ordered two large chocolate malts and they said they don?thave any shakes or malts after all this time!!! Stay away from this place! I?ll make sure to send an email to their CEO as wellas I promise you that he doesn?t know it?s being run this poorly

The food here is good. The wait time is terrible. I mean I could watcha whole NFL game in the drive through with 1 car ahead of me bad. Despite that the food is fresh and hot. The team members are usually very friendly. The beverages are trash tho. Sodasare flat. The banana milkshake was half chocolate milkshake. I ordered a coke the other day not thinking. Flagged the drive thrugirl down 5 times to switch to tea before she made the drink but she never came. She finally came, made the drink, and thenacknowledged that I was waving her down. I asked to switch to iced tea. She said but it 's already made. I said I understand butI was waving you down. She said whatever I guess somebody gonna get a coke with melted ice . I asked about the coffee on mylast visit and the man on the mic told me it 's the absolute worst coffee in the industry. I took his word for it and orderedTea.

I placed an order (#548750) on October 30, 2022, at 2:03 PM and unfortunately had a disappointing experience. The customer service was quite unfriendly, lacking even a simple smile or greeting at the window. When my meal was handed to me, I asked if there was a straw in the bag. The cashier replied with a quick "yes," but when I checked the bag, there was no straw inside. I went back to the window to address the issue, and the cashier simply looked blankly at me before handing over a straw without any apology for the oversight. The overall demeanor was disinterested, which left me feeling like I was a bother. It's clear that the staff needs better training; customers should never feel like they are inconveniencing anyone!

This is your typical Whataburger location. It's consistently clean whenever we visit. Occasionally, it can get pretty busy. We had one experience where it took 30 minutes to receive our cold burgers. During that time, we noticed a manager in a white shirt who came in but went straight to the back without providing any support to the overwhelmed staff. Aside from that incident, the service is generally up to the standard of other Whataburgers. I've only encountered one mistake with an order, and they corrected it quickly.