Palio's Pizza Cafe - McKinney

I would recommend avoiding this restaurant. It was extremely dirty, and the customer service left much to be desired. The staff had poor attitudes; one employee carelessly dropped our food onto the table—not just once, but twice. Another staff member was rude, although the cashier was courteous. Additionally, I noticed employees had their personal drink cups in both the work and prep areas, which seems like a health code violation. As for the food, it was just average—nothing to write home about.

I adored Palios back in my hometown, but I was let down by this location. We ordered two pizzas; however, one was forgotten and only cooked after the first was served. They placed the cheese on top, resulting in watery sauce due to the vegetables. I cannot recommend this place.

We had a wedding rehearsal dinner here it was fabulous! The staff was so helpful, attentive kind! They eve gave our entire group of 30-ish free drinks! We planned the dinner from another city they were so helpful with the plans! On top of that, thefood was fabulous piping hot! Would highly recommend!

The service here is excellent. They went above and beyond to assist me when I discovered I had lost my wallet. Luckily, I had Apple Pay! Additionally, the food has been delicious every time I've dined here.

We love Palio's, whether we dine in or order takeout. Tonight, we opted for delivery, but the first order was disappointing. It took an hour to arrive, was cold, and looked like it had been jostled around. However, when I called, the manager was quick to respond, sincerely apologized, and offered to send us a new pizza at no charge. Within 20 minutes, a fresh, piping-hot pizza was delivered by a lovely person who ensured it was perfect before leaving. Thank you for continuously making us want to return with your delicious food and outstanding customer service!