Chick-fil-a - McDonough

Three days ago, I dined at this restaurant and was very pleased with the food and, of course, the service. It’s clear that the staff here are well-trained and know how to provide excellent customer service. Other nearby restaurants could really benefit from taking notes on how to recruit, select, and train their employees by observing this establishment.

The customer service was satisfactory. However, the fries were disappointing—greasy and overcooked, with a dark brown color. I wasn't sure if the cooking oil needed to be replaced or if they had simply been cooked too long. When I approached the counter to request a new order of fries, a female manager informed me that they had switched the cooking oil, which attributed to their brown appearance. I pointed out the excessive oiliness, mentioning that I had to use a napkin to soak it up. Her reaction was simply an "ohhh."

On September 15, 2022, at around 9:00 PM, I discovered a human nail at the bottom of my fruit punch. I promptly called the store and spoke with an assistant manager named Tim. When I explained the situation to him, he was surprisingly unconcerned. I strongly advise against dining here. I will be contacting my lawyer regarding this matter.

Disappointed in the change made to the Hot Brown. The new serving platter is shallow and holds less, so the food cools off much quicker and is cold by the time you finish. Bad Form CFA.

We had a wonderful experience this morning! We were dining at 645am and the staff was already cheerful, friendly, and accommodating! This Chick-fil-A is extraordinarily kid friendly. We sat in the real train car to eat and one of the lead staffmembers gave us hats and placemats for the kids. We all enjoyed the train circling the ceiling of the restaurant, too! The food,as always, was delicious and came out quickly.