Subway - Matthews

I ordered a Philly cheesesteak sandwich and it was amazing, just like always. The service was quick since it was a take-out order. I had it for lunch and it was well worth the price, which was between $10 and $20 per person. The food, service, and atmosphere all scored a perfect 5 out of 5.

Store is never open at the times they say they are, please update your hours. If you open at 10 it would be nice to know that before driving up there and it being completely dark.

I recently purchased 3 sandwiches from this restaurant location. I had placed my order online with the option for extra cheese, and their online system did not charge extra for it. However, when the employee was making the sandwiches, I requested the shredded cheese that I had asked for online. The employee informed me that there would be an additional charge for the extra cheese, to which I agreed to pay. I was surprised when I was charged $4.15 for the extra cheese, as it seemed high. I called another Subway location and was told that I had been overcharged. Additionally, I had requested side ranch for all 3 sandwiches, but the employee stated that I could not have that much. I explained that I had requested it online for free, but wanted it on the side to prevent the sandwiches from becoming soggy. However, the employee insisted that he could not give it to me on the side. This was the second time that my family had experienced this issue at this location. On a previous visit, another employee had a negative reaction when my husband asked for ranch on the side. We frequently order sandwiches for our children, but have never encountered difficulties like this at other locations. Overall, I would rate the food 2 out of 5 and the service 1 out of 5.

Unfortunately, this location does not accept the coupons put out in mailers. Bummer. Food: 4 Service: 4 Atmosphere: 4

We went for lunch but were disappointed with the cleanliness of the restaurant. The restrooms were dirty and had no toilet paper. The dining room was no better, with unclean tables and food on the floor. The staff did not greet us, and we observed an employee eating behind the counter without washing their hands afterwards.