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Contribuiți la feedbackWe look forward to Mother 's Day Brunch, our family of 4 came at 11:15 for our 11:30 reservation. We waited outside until 11:35 when we sat on a table in the middle of the dining room. We asked for a terrace, but they said it was full, even though we had waited a little longer for a table. Anyway, we ordered at 11:45ish and got our entrees over Noon. This is the last thing we saw from our waitress until she appeared at 12:15, just to put the bill on the table next to my empty glass of water. When we tried to get their attention, they actually ignored us! So, we stopped another waitress and asked for refills - after all we still ate our ENTREES when the bill fell on the table! At this point our waitress returned and abruptly explained “Sorry, we need this table for a 12:30 reservation. We sat in silence for a few seconds before we asked them. She didn't hesitate before she said, I'm sorry. My 6 and 4 years old children hadn't finished their meals. We were not told when we were sitting (or when we had made the reservation weeks ago that we had only 40 minutes to sit, order and eat. We immediately rose from the table, paid the bill (watched 10 minutes!!!!! and saw them clear, our half eaten, now paid, food. And to insult injuries, the owners told us these things when we express our insult and disappointment about the situation: In a pleasant and sincere voice, chef owners told me you (i.e. their customers must understand that today (Mother 's Day is terrible, really hard. . Once again I am shocked and disturbed that the owner Koch actually complains about being busy!!!! He also told me it wasn't your original table. We decided to sit there. Again, more shock on my part. Why weren't we given options and asked if we were ready to wait a few minutes for a table or asked if we could quickly eat and get out? We felt like a burden and anger when we only had a nice family brunch on Mother's Day. My children came to the car and asked why they hadn't come to finish their lunch. And ask, why did they throw us out? I'm lost for an answer.
Excellent food. Great atmosphere and wonderful staff. We have been wanting to come there for years and so very happy we finally did. Will be making this a regular place to have a wonderful dinner.
I have been wanting to eat at this restaurant for years, but finally did so last night. I ordered the scallops and the she crab soup. I enjoyed every bite and it was one of the best meals I have ever had, absolutely delicious. Our waitress was fantastic and very accommodating. She was friendly and described the dishes perfectly. All six of us were impressed with Brenda and I would love to have her as my server again when I return. I even mentioned to her that she resembled a movie star, and everyone at the table agreed. We finally remembered her name on the way back to Monroe - Diane Wiest, a talented actress. Sante has now become my favorite dining spot and Brenda is a treasure!
The cuisine never fails to amaze us! Chef Adam outdoes himself every time we go! Santé is a gem located in historic downtown Matthews. The perfect place for an elegant dining experience. The staff are all very friendly and cheerful. Santé participates in Restaurant Week, and Christmas season is made more special by holiday dinner seatings that feature live entertainment. Highly recommended!
We were there for our anniversary and loved it! The food was excellent and the service was great! Noelle was our server and she brought out our desserts with a candle in them to celebrate our anniversary. Quaint little place. We will definitely be back again!!
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