Red Lobster Hospitality, LLC - Matteson

Had a late anniversary today and an early lunch with the woman. Endless shrimps always good. The service was excellent today thanks to Willie. He's amazing. Even sung Happy Birthday her. Wanted to be filled with margarita every day? Cold beer, seafood, bioscuits and above all love. Being with those you love?.good food and community are improved by all these things. Definitely a blessed day with my beautiful birthday boy.

30 minutes waiting to sit. Another solid 20 minutes for the server to take our order. Hostess and servers were nice. The team did a great job with a packed restaurant. Yoy can say they're trying. We said they had only 4 servers on the ground. Food was a solid 4/5. Buns on the burgers were hard to bite.

Before COVID I went to the restaurant at least once a week. The food was always fresh and service was amazing. The decline occurred first when the company decided to switch from coke products to pepsi. Absolutely disgusting. This special restaurant that Pepsi was flat and Pepsi generally speaking is not good. My server solved problems and brought me a carbonized pepsi from the bar. On food and service. My server brought me a limo, but I didn't bring cookies. No biggie, he did it for every other table when the order was taken. After my observation, he brought out something. I ordered the endless shrimps. My server did a great job with refills and check-in. But the food. Boy, oh boy. I love shrimp scampi so I know how to taste it. All my orders tasted like rubber I had no taste. Honestly, it was nothing more than shrimps thrown into a dish with scampi sauce and into a warmer. You get a page I fries that consisted of 15 pommes and many burnt crumbs on the ground. You better go to golden coral for $30 as a person.

Everything was perfect! The food was amazing, I had the Lobster Linguine and asked for mushrooms to be added, they did not offer mushrooms for it and our waiter Chase to personally cut some to have added them to my meal, which was also LOADED with lobster... would have fed 3 people! Just a great experience. We're not even gonna start the cookies??

We ordered to have our food picked up curbside, and was told to arrive in 30 minutes. When I got there I sent the text saying I was there, and received a text 10 minutes later saying the food was on the way out. THIRTY MINUTES LATER, I called and was told they were still making my food because they had to make baked potatoes. I had no problem waiting, my problem was that they said the food was on the way out and it wasn?t. Good customer service would have been to send someone out to the car to say the wait was going to be longer rather than me having to call.