Burger King - Matawan

The staff was clearly short, had twice the order wrong, but at the end the food was good and sandwiches were huge. You have fixed all the problems we had with the order, and that's what's important. Waiting was the only thing that was frustrating.

I took my child to use a gift card for his birthday, but the staff told us that their card readers couldn't read the gift cards. They suggested I call Burger King for assistance, which was really disappointing for my child.

I visited BK today at 6:00 PM and found the drive-thru to be extremely busy. I ended up waiting 45 minutes for my order from start to finish. My grandson wanted BK, so I chose to stick it out. It didn't seem to be a staffing issue—there were only three employees working. One was at the drive-thru window, visibly frustrated after dealing with complaints while trying her best. Another employee, who took my order, was very apologetic because they had run out of both spicy sauce and the Hershey Sundae. I had simply ordered two chicken sandwiches with spicy sauce and a sunflower cake. The third person in the kitchen was working hard and not complaining at all. The owner should be embarrassed by this situation. Having just three staff members working on a Friday night is unacceptable. He might want to take a ride to McDonald's to see how many employees they have on duty! At this rate, this business is bound to lose customers and could very well close down.

This must be the worst fast food establishment I've ever had in my whole life. Who's here? Please be proud to operate this facility and note how rude your employees are that it takes 30 minutes, take a cheeseburger and a chicken sandwich.

I wouldn't recommend coming here. I live just 2 minutes away and prefer the Burger King in Hazlet. This location rarely opens before noon and often closes between 10 and 11 PM. They might as well update their store hours!