Dunkin' - Massapequa

At one time, this was my go to Dunkin’ Donut shop- no longer. It’s become increasingly dirty and the service can be summed up as indifferent and unfriendly. I have been going to other Dunkin’ Donuts in the area instead as a result of this-but every now and again, I go here because I’m in a rush...I’m reminded quickly why I don’t go here anymore.

The customer service has changed. Went to the ice cream counter to purchase some scoops. A young lady politely ask if we like anything,needed a moment to decide on. Then after a few minutes was told by another employee we can’t order anything/can’t be served . We walked out and within 2 minutes, the same employee was serving other customers. The customer service has changed and going down hill recently. Employees will lie to customers

Go to this store often and most of the time they scan my app and then tell me it's d online order or points only. That's not the case. I use my app at several stores and never have this problem.

Don’t waste your time or money here, service is horrible and the guy that works here is extremely rude. Came here for a milkshake and when I placed my order he did nothing but roll his eyes and slam everything around and complain it was too complicated. The milkshake was more milk then ice cream. This place has really gone down hill

The cold caramel macchiato was made perfect and was extremely delicious! The staff were very friendly and professional.