Bamboo Garden - Martinez

The food was delicious and the prices were very affordable.

DO NOT GO HERE!!! My family and I have been going to this restaurant for 1 year and some months and we have brought a lot of business to this place with friends and with family. Unfortunately we will NOT be going back. Yesterday my family and others went to this restaurant to celebrate my brothers birthday (we were just there July 16th to celebrate my other brothers birthday). We were 3 separate families with 3 separate checks (we let the server know about this immediately to avoid any confusion and luckily the restaurant was empty) we all proceeded to order our food. When it was time to pay my check was given to me and to my surprise our party of 2 adults and 2 kids was charged 20% gratuity. I thought it was a mistake so I went up to the female server with burgundy hair and asked her about the tips that were included. She right away got defensive with me and started to raise her voice. I asked her why she charged me 20% when we were a party of 4 and her menu EXPLICITLY says that amount would be charged to parties of 6 or more. She did not want to reason with me and snatched the receipt from my hand and started saying “ ok ok can you at least give me 15% you always come here and never give me good tip always bad tip” I was completely taken aback about this comment because that has never been the case. Whenever we come to THIS restaurant to eat we make sure to show our verbal appreciation and our monetary appreciation to the servers and staff. She then proceeded to throw the receipt on the table and start speaking in her language. I’m very disappointed with this treatment as I thought this restaurants staff was trustworthy and that we had an established relationship especially since we come to this location at least 2-3x a month. Unfortunately that will not be the case. We also noticed that on another party of 3 they were also charged the 20% gratuity. It seems like they wanted to charge all of us and didn’t think we would say anything, which would explain as to why she got so defensive as soon as I asked her about it. Please do not come to this location. The lady with short burgundy hair is so rude and aggressive towards customers when they question prices. If you want to enjoy your meal and be treated with respect please GO SOMEWHERE ELSE !!

1st impression, filthy windows, dirty carpet, same handprints as last time. waiter is rude and charged us for his mistake. Ordered steamed rice, brought fried rice. Had to ask twice for removale of charges. He got mad and started talking to the other waittress in Chinese loudly. Food is ok and then next time its not. Shrimp is not devained. Watched waiter pick his teeth with his hands they continue working. Not for me

I am disappointed to have to write this review for a restaurant that serves delicious food, but unfortunately, the customer service was lacking. My group of three asked for separate checks, which I understand can be challenging, but the restaurant was empty with only our table occupied. When we received the checks, a 20% gratuity had been added, even though the menu stated 18% for parties of 6 or more. Two of our parties consisted of just 2 adults and 1 child, while the other had 2 adults and 2 kids, resulting in a $60 tip charge. When we inquired about this, the response was rude and aggressive. It's a shame, but I will need to find another place to dine.

The staff at this restaurant are very friendly and welcoming. I believe they might be the owners. The service is quick and the food is delicious.