Imagini
ContribuieRecenzii
Contribuiți la feedbackDuring our visit, we faced numerous issues. Despite our efforts to patiently repeat our order three times at the register, they still got the sizes wrong. They even double-checked if we wanted iced drinks while preparing them. The wait for our drinks was quite long, and although they acknowledged the sizing mistake, they insisted we were charged correctly for what we received. Unfortunately, we didn't receive a receipt, which made it impossible to dispute that claim. To top it off, one of the lids was defective and spilled everywhere on me. I had to return inside to get a new lid and then head to the restroom to clean up, only to find that the bathroom lock was broken. As for the coffee, one was overwhelmingly sweet while the other was completely bland—it seemed like they had put double the syrup in one and none in the other. Overall, it felt like a waste of money.
I ordered two cake pops and ended up waiting over 10 minutes for them. I didn’t order any drinks, so that wasn’t the cause of the delay. In fact, three people who ordered drinks after me were served before I received my order.
The restrooms were not very clean, and the coffee did not meet my expectations. On a positive note, the staff were friendly and accommodating.
If I could give this place zero stars, I absolutely would. The staff didn’t make my coffee the way I ordered. When I went back to ask for the missing whipped cream, the girl added it haphazardly, spilling it all over the counter and getting it all over my hand as well. I spoke with the manager, who seemed to know about the employee’s poor attitude, yet he didn’t offer to remake my drink or give me a refund. As you can see in the photo, my drink ended up in the trash. They’ve lost a loyal customer because of this experience.
The customer service at this restaurant is quite lacking. I had to wait around 15 minutes for my coffee, despite only having two cars in front of me. The drive-thru staff was very unfriendly, and the drinks never taste as good as they do at other locations.
Mai multe informații
Link cu cod QR către meniu
