Friendly's - Marlborough

The wait was horrible. First, there was no host at the stand for 5 minutes. We had to wait. Was told 15 min wait and we waited the 15 min. And then asked and they said another 15 min. But half the restaurant was empty! The food was good and the manager was very nice and so was our waitress

Lack of help and direction by manager.Staff was doing there best to fill orders.I am positive it was a weather related occurrence.As in every Business the Mangers are ultimately to blameSTAFFMANAGEMENT

As I was paying for my to-go order ... which I wanted to do the drive thru but it closed at 4 pm. So as I was paying for my order I used the Tap To Pay on the reader ... I saw a digital check mark and then saw Approved ... so I go to put my card away but the cashier tells me Oh it didn't go through there was an issue ... she says something I couldn't fully understand and then asks me to use the card again... so this time I inserted the chip side into to reader ... again, same digital check mark and Approved ... AGAIN ... So as the cashier was walking away I checked my bank account and see that the charge went through TWICE. I bring it up to the girl who then tells me My card wasn't in the till so it wouldn't have counted but the money will be refunded back to you So between the supervisor with the hair bun and a few customers I was made to feel that I was WRONG for having extra money charged that I would have to wait for refund. This was absolutely wrong to happen and wasn't like I used a credit card (which would still have the balance affected) so it is my bank account that I now have to wait. Then I also realized 3 parts of my order were wrong... again attributed to the cashier who took the order who I specifically asked for two chocolate sundaes with hot fudge on the side ... and one the maker showed me the receipt that it didn't show either on the side... he put fudge directly on one and M and Ms on the other ... luckily I saw it and told him and he was able to give me one of the hot fudge on the side... and then I realized in the car that they got one of the friend zs wrong NOT A GOOD visit

I give it a four star. Food was good but they were way under staffed for a friendlys with a drive through and a sit down restaurant.. the staff did the best they could for a busy place.

Food service was excellent. First time trying a burger here, they did a fantastic job. We went around lunch time, so not super busy. Tried coming back a couple weeks later for dinner, line was out the door. Pretty sure the staff was short staffed overwhelmed