Duchess - Markham

We had a reservation, but when we arrived, there was no table set up for us so we had to set it up ourselves. We waited for about half an hour before being seated. During our 2.5 hour visit, some of our party never received their meals. When one order was incorrect and brought to the server's attention, it took an additional 20 minutes for them to address the issue with the kitchen. The mistake was never resolved, so we decided not to eat it. Despite this, the incorrect meal was still included on the bill. When we requested that it be removed since we couldn't consume it due to allergies, we were met with resistance from the staff. Eventually, the owner came over and began yelling at us, insisting that we were at fault. We were not given an opportunity to explain the situation as the owner continued to berate us. This was by far the worst dining experience I have ever had.

We ordered four fish and chips from The Duchess through Uber Eats, but only received two. The restaurant did not bother to let us know about this issue. Upon calling to inquire, we were told they had run out of fish. There was no offer of a refund or apology. We were left feeling very disappointed with the lack of customer service.

We went to dinner with our children (ages 10 and 13). The staff was attentive and friendly. The menu had a wide variety of options and we all enjoyed our meals. Our 13-year-old had the butter chicken, our 10-year-old had the poutine, my wife had a chicken sandwich, and I had the Lamb Stew. Everything was delicious! We will definitely be back next time we are in the area.

I heard so much about the wings!! Great tasting and everything. Ordered withdrawal and tip. 19 dollars!!!! The wings were fine. But super small and simply average. I know this is a pandemic. I'm just not gonna be back to be too expensive...

I have been going to the Duchess for many years and I've had many a wing and many a beer there, but I've never really taken the opportunity to dine there. I've sat on the patio and inside to watch live bands, but a chance...meeting with the owner who challenged me to actually try the food was all the motivation I needed to sit upstairs and actually have dinner there. I got the Food crew together and we headed to The Duchess on a Saturday just before the rush. Once we were sat by our most gracious server, she offered food for the kids and went over the evening's specials. We decided to start with the impressive dry ribs and the classic calamari. The ribs were dry but still had a good moist consistency right through. The Calamari was a good mix of tentacles and tubes, lightly dusted with a great seasoning and not too greasy by any means, the kids loved them. For the Kids' meals, they choose Butter Pasta with freshly grated Parmesan, and a kids classic, chicken tenders with fries. Both dishes were a hit and no complaints from the kids. One adult in our group chose the nightly feature, Butter Chicken, and as someone who has eaten Indian food for years, they said it was actually surprisingly good. I choose the tacos that night as I had a craving and looking for something different on the menu. The tacos didn't disappoint as I ordered one of each. Keep in mind our server told me three tacos would be quite a large meal, but I went ahead with them anyway. First up was the Baja Fish taco with crispy fried fish, lettuce, diced tomato, shredded cheese and guacamole with a drizzle of creamy chipotle sauce. The second Taco was a Grilled Chicken Taco served with guacamole, sour cream, salsa, Tex Mex cheese and shredded lettuce. Finally, numero three taco was the Shrimp Taco served with delicately sauteed shrimp lightly seasoned with guacamole, sour cream, salsa, Tex Mex cheese and shredded lettuce. Now for the most part these were good tacos, with fresh ingredients and nicely presented. Being someone who has travelled all over Mexico and the Southern USA and had Mexican food made by Mexicans countless times, these tacos were lacking a little for lack of a better word Mexicanness. There was hardly a trace of any Mexican spice or flavour. Aside from that, the Tacos were filling and worth a try. The Duchess has been around for years and will continue to be. It's always a great place to meet or make new friends, bring a date or just chill out, and now I've actually eaten something aside from the wings, a burger or a french fry and was for the most part impressed. My guests that night enjoyed the food and the service and the kids were treated very well by the staff. I'm curious as to what my next food adventure will be at the Duchess. Hopefully, see you there soon.