Harold's Chicken Ice - Marietta

Ive been coming here since it was ice bar(now Kai),and have the same review when coming in during the afternoon. The evening is more fun. Parking is OK, service sitting at the bar was terrible! I wish I could remeber the bartender's name, she was blonde. She admitted openly she forgot to put in our order. We only ordered 3 things to share and multiple drinks. The food is delicious once you do reserve it. The weekend evenings here they have a dj and clear the eating area tobecome a dance floor it's always packed and a good time with friends for that occasion.

I got the chicken and waffles which weren’t bad but the chicken was small and the waffles were soggy even before I put the syrup on it. It came with coleslaw which I was excited for, only to see that it came in a sauce cup but it was besides the point there were 2 with my order when I opened up the first one I could smell that it was SERIOUSLY off I went to grab the second and I kid you not the top looked like it was about to pop off it was full of whatever gas was emoting from the coleslaw (like a milk carton that’s gone bad and the sides start to pop out). Definitely going to steer clear of this place after that!!!

Ordered their “4 whole wings and fries” for about $17 and got this.... I called in and told them that the size of the “whole” wings are unacceptable and requested a refund or to remake the order. You can see the toothpick as a reference to the size of the wings. After a 15 minute hold, I was informed that they don’t refunds and would not be able to exchange the food because they would have to “see it” before it leaves the store. Offered to bring it back so they can “see it” but a remake or refund was denied. They definitely lost me as a customer.

So disappointing. I ordered the six piece wing meal. The wings tasted like they had been fried in old grease. The mild sauce had absolutely no flavor. The establishment could use some renovations. It does not look clean or orderly. Some of the seats in the booths are torn up. The waiters and waitresses do not wear masks while serving you. The food is outrageously overpriced for wings that are fried in old grease with little to no flavor. Don't waste your money at this restaurant.

Eating is always bussin, and what makes the place even better is the customer service is as well! angel knows the menu well and is fast and accurate.