Cold Stone Creamery - Mansfield

Management here is awful. We used to come once a week but the manager William is a bully to his employees and rude to guests. We will not be coming back.

I spoke with the manager William on 2/11 about a refund for $14 for my friend because when we ordered on 2/6, the website had the cupcakes available but when I got there, they were sold out. When I spoke to him, he said the refund was processed and it takes 7-14 days but to check back with him on 2/16 if my friend didn't received yet. When I called on the 16th, he was instantly upset with me saying we filed a complaint (we didn't file anything) and that he has no control over the time the bank takes (I understand that). I could barely get a word in but asked if we could get the cupcakes today instead of the refund (since we haven't got it yet) which he said no. He kept on how rude it was to file a complaint and he has no control over the timeframe then ended the call. This is unprofessional and felt like I walked into a firing squad.

I really enjoyed this place. Stuff was courteous. I'm not sure why this place has a low rating. The only thing I can suggest is to add more employees for Saturday night because the lane was long. Other than that, everything is superb.

The Irving location canceled my cake order last minute so I called this location and WILLIAM was sooooooo helpful. Like very very clutch. He took my order, empathized with me, didn’t charge me a rush fee, AND gave me a reduced price! When I came to pick the cake up, he wasn’t there but the other workers were very warm and accommodating!Very grateful

First time coming here, and it was amazing! The service was the first thing I noticed, and I felt welcomed. Very generous and respectful, helped us decide our order and gave us information on how many calories go into what we get. Definitely recommend coming here for a tasty ice cream treat or sweet tooth cravings.