Mankato City Center

Booked a ppd room through 3rd party travel site. After checkout, Hotel incorrectly charged my card for the room again. The acknowledged the error but will not issue credit, passing the buck and giving me a different line each time I call. Beware of this place. They feel no accountability!Rooms: 2/5

The bathroom sink was plugged, the one outlet didn't work at all to plug in devices, the other available outlet had loose connection that the plug kept trying to fall out. No acknowledgement of being an IHG Platinum Elite member. Remodel it!

I can't believe this is an IHG hotel. Disappointed. Old, not maintained. Pictures online do not coordinate the actual hotel. Desk and common area smelled like marijuana. Hottub out of service. Pool moldy. No breakfast at all. Horid coffee at the front desk. Would not recommend.Rooms: 1/5

We called and asked for a late checkout and they agreed. The day we were going to checkout, we were met with banging on our door not once but TWICE by housekeeping staff telling us we will be charged a late fee and that we need to leave (this was only 10-20mins after regular checkout time). Again, we called and asked for late checkout. After telling them this, they were extremely rude and said they didn’t have that written down and we had 10 minutes to get out of the hotel room. This type of behavior was unprofessional and the situation was handled very poorly. There were no apologies that they didn’t take note of our late checkout or anything. One housekeeper followed us all the way to the lobby to make sure we were leaving. We were not problematic guests or disrespectful back to them. It was ridiculous.

The location is convenient, so that helped this review a lot. However, the rooms surround the pool/community area. This area serves as an echo chamber for everyone in the rooms to hear your conversation. Don’t expect to go to bed before 12:00a if there’s people in there. The window also doesn’t have the ability to block out light and the curtain is see through. This hotel does not do it’s pictures justice.