Potbelly - Maltkiln Lane

Potbelly is hands down one of my favorite places to go for a sandwich. Potbelly does not have a presence in Hawaii so I don't have the luxury of eating at this place often. However if by chance I find one at a location I am traveling to, I will stop by and have a quick bite to eat. There is something about the process in which they put the sandwich through the conveyor belt that makes this taste amazing time and time again. The consistency from one restaurant to another is on point.

Ordered the turkey and avocado original. Yum! I didn’t have high expectations but this sandwich was great! The meatball sub and chili also got great reviews from others in my dining party. A nice surprise. Would definitely recommend. They may have been short-staffed as most restaurants and retail establishments are these days but they prepped our lunch in a timely manner and were friendly and helpful.

Absolutely no complaint against the staff here, they're trying their absolute hardest, but this store is the worst in the city. Everytime I've come here it's been so severly mismanaged that there is only 1-2 people at the counter and huge lines. I order online so I can swoop in and grab it, but always end up waiting just as long as it would take for me to order in store, its absurd. The owners need to figure out how to manage this store better and this would be a five star review. It's past 2pm on a Saturday, waiting 20-30 minutes for an online order that said it was ready 15 minutes before I even showed up is a bit much.

Amazing sandwich everything was fresh I suggest the turkey avo well worth the wait ?

Super wilted, soggy greens. food item was $14ish which is reasonable but most of it save the toppings was inedible.food rotation prevents not just disgruntled patrons, but food-borne illness as well. also the person up front tried to tell me she couldn’t substitute tuna for chicken at first and i was so flummoxed by the unnecessary correction.