The Deck House - Maldon

This is the 3rd time myself and my party have returned to Osea leisure park and we were planning on returning again next year until this experience at the deck house which has now made us pause to discuss other options. On checkin we were excited to be told of the investments that had been made to the deck house restaurant bar sadly that’s where the excitement ended. We were greeted in a very friendly manner as we bought bingo tickets for the adults and the kids played on the arcades at the other end of the room. In total due to the size of our group we must have spent nearly £500 on games, bingo and the bar food. It then went downhill. Our kids were spoken to rudely by management because they were using the machines whilst bingo was on a simple rule of no kids in the building during bingo would have negated this), one of our party was asked to leave the bar as she had a baby in a very unprofessional manner) and then one of our party were ignored when they won at bingo because the caller ‘didn’t hear them’ by the time of the latter all the kids had gone because of the way they had been spoken to some regulars and staff actually shouted at them to ‘shut up’! All they were doing was playing on the games provided no shouting or bad behaviour. The bingo caller and some of the other bingo participants who I assume were regulars were beyond unfriendly and so unprofessional that we all left mid through the game and came away shocked at how a purported family friendly establishment had got it so wrong. I have never been made to feel so unwelcome it was appalling. The osea leisure park accommodation is great and our experiences until this point have been excellent. If we do come back we will not be going anywhere near the deckhouse and if management want a truly family friendly holiday village they need to address their staff and rules immediately. Very disappointing!

I went to this restaurant to watch the recent Euro match and it was packed, but the staff were incredibly professional, polite, and helpful. The drinks we ordered were served quickly at our table, and there was always someone available to take orders for food and drinks. The staff also did a great job of preventing certain customers from obstructing the view of the screen. Kudos to the team for their excellent work!

The setting of this relaxed, chilled out venue is perfect . Food is good, especially crab sandwiches and of course the cream teas!! They even serve wilkiins gin (e.g. Strawberry and other flavours) cocktails with prosecco marvellous!

We had a fantastic roast dinner with our family and enjoyed some drinks as well. The pricing was reasonable and the newly renovated Deckhouse had a beautiful deck with a nice new cafe/bar on top, offering stunning views of the sea wall.

The food options were limited to mostly fried items with chips, and on two separate occasions, we were told they were not serving food at that time. The lack of communication about this was frustrating. Additionally, when we were finally able to place an order, we were then told that food orders had stopped early on that particular night. Despite these issues, the location had great potential with beautiful views from the decking area on the seawall. However, it was disappointing that there was no website detailing menus and opening times. On a positive note, the evening entertainment was enjoyable. One major concern was the safety hazard of a missing piece of wood on the bottom step from the clubhouse to the decking area, exposing a slippery metal surface. I slipped on this step but fortunately was not injured. This is a serious accident waiting to happen and should be addressed immediately.