Col's Place - Madison Heights

Not only was my order handed to me in the same hand as a woman holding a cigarette, but the shrimp and fries that I ordered were undercooked and not up to safety standards. When I called the restaurant I was yelled at and hung up on by the individual who answered the phone after being told to bring the food back up and to be issued a refund. When I arrived the doors were locked and upon knocking a kind gentleman let me inside and attempted to do the refund for me. He stated he wasn’t sure how to do the refund and asked a coworker for help. A young woman (the daughter of the lady who yelled at me over the phone) came over and I then interacted with both the daughter and the mother. I was verbally harassed by the mother and daughter before being chased out of the building and being physically assaulted by the daughter. It’s one thing to be served undercooked food, and it’s another to receive undeniably unprofessional and poor customer service and to be abused on top of that. And to give context I called and presented my concern with a friendly tone. I’ve previously frequented this location for breakfast with my family and have not had an issue, however, take out from this establishment is hit or miss and there is a 50-50 chance the food I receive is undercooked, I’ve just never called or done anything about it until now. Will I return to this business? Certainly not for my own business. I wish all well and good luck in the future.

Had food delivered to a friends house that just moved in I specifically stated please include plastic ware and napkins and syrup for my pancakes and jelly for my toast we didn’t even get a single napkin and ate scrambled eggs scooped up by dry toast. Whoever is packing y’all bags read! Paid too much to not enjoy my food!

Five star times two… HeyMy sister I were there for our first time yesterday, I had eggs, Benedict and she had a chicken Gyro. We both had a **** Mary!It took me a few months to get there because of my schedule, but can’t wait to frequent it again, everything about it was amazing

Best fries ever. Love the service and atmosphere. Highly recommend.

Food and the service were great. Unfortunately the price was outrageous! As a family-friendly place, I would hesitate to bring my family because of the cost.