Liu's Village - Madera

What everyone should know, this place is very dirty, my girlfriend worked here and here I am going to tell you that these people don't like to serve Hispanic people, why are we filthy and why don't we leave tips? My girlfriend says that when the Mexican people who were put there to serve them why they didn't want to serve them because they don't leave a tip and the food is thrown on the floor and they pick it up and use it. They say that the soda machine is so dirty that something dirty like honey comes out of it. When they make tea, they use the same gallons without washing them. He says that they even have green inside the gallons. He also says that they never, ever wash their hands. The owner smokes over the food. They never cover the rice and it's so full of flies all day and yes. You are rude to them on the phone, they block you, these people were very jealous of my girlfriend, they always stole her tips and they didn't like her serving people who left tips because they are very envious. They also told me that they brush their teeth. and there it is rinsed where one washes dishes. They never used chlorine to wash the dishes. They also reported us to the health department.

They have the greatest Chinese food and great service. We had a nice booth by the window. I had broccoli shrimp just delicious. ? Wheelchair accessibility: The aisles are wide enough for wheelchairs.

Worse customer service ever. They are straight up rude. no excuse to how to treat people. It shouldn’t matter if it’s a customer or not. You don’t treat anyone rudely, in general. For example, I walked and there was a waitress at the front. I made eye contact, smiled, said hello. She just ignored me. I felted disrespected and like as if I wasn’t welcome. I called about 10 times to place and order and was hanged up on every single time. When I was finally able to place an order, I get there during my 30 min lunch and my food was not even ready when the order was placing 45 min in advance. Worse place ever to eat during a lunch break!!! The owner family member is also so rude to everyone

The fried dumplings and hot and sour soup (potstickers, hot sour soup) are super delicious. They are the best I have eaten in the past few years since I came to the United States. After chatting with the store clerk, I found out that they insisted on making the dumplings fresh on the day. It was obvious that the dough was on a completely different level than the frozen ones, and the fillings were juicy and flavorful. It just so happens that I really want to eat authentic fried dumplings recently. It completely relieved my homesickness and almost made me cry!The hot and sour soup is very Hong Kong style, with just the right taste without being too choking.I also ordered Kung Pao Chicken Rice and stir-fried vegetables that day. It tasted more American, but it was also very delicious!I didn’t expect that I would come across this treasure shop just when I was traveling. I really appreciate the boss’s hard work and highly recommend it???

However, this is where the issues begin. The staff at the front, particularly the young women, seem to lack basic people skills and can be quite rude. It’s clear they’re young and possibly fresh out of high school, but that shouldn’t excuse their behavior towards customers. Everyone deserves to be treated with respect, regardless of whether they're a patron or not. For instance, when I walked in, a waitress was standing at the front. I tried to engage by making eye contact, smiling, and saying hello, yet she completely ignored me. It felt disrespectful and unwelcoming. Nonetheless, I tried to brush it off, thinking it was just a minor hiccup. However, when my food was ready, she practically tossed the plate on the table, asked if I needed anything else, then quickly turned and walked away. I don’t know if she was having a rough day, but her attitude made me feel uncomfortable. Ultimately, I come to this place for the food, not for the service. In fact, I’d prefer to just pick up my meal and take it to my table myself. It’s disheartening that some people forget to treat others with basic human decency.