Potbelly Sandwich Shop - Machesney Park

I've been going to Potbelly for a few years, and this is my favorite location! My server Matthew always has a smile on his face, and very horough with my requests. Great job to Potbelly and Machesney Park Potbelly staff.

I came through the drive through for a veggie melt and this location knocked it out of the park! Very well made sandwich and still hot while I was eating it. Very satisfied with the team there today from the customer service to quality of the food I ordered.

Ordered thru app 1st time messed up put wrong location tried to explain ask manager if could cancel thn place at Machesney park location she wouldn't she was very rude snappy unhelpful I asked her name she wouldn't give it to me she said to just go to other location 25 min away was her solution. Unfriendly I will never go back to this location again. Young female manager w short brown hair.

This is the freshest sandwich I have ever eaten. The chicken was moist, the tomatoes tasted like they were just picked from the vine, and the avocados were perfectly ripe. I am very impressed!

I want to wish a happy anniversary to PotBelly and the amazing staff! Jenna, Keenan, Chad, Dennis, JC, Cheyenne, and the rest of the team consistently go above and beyond to provide us with a fantastic dining experience. Thank you for always being so accommodating. I frequent the restaurant six days a week and it seems I have unofficially become part of the PotBelly family.