Baskin-robbins - Lynbrook

The coffee was disgusting They messed up a simple order of two caramelized iced coffees.They messed up mine and my mom's drinks, And we ask both of the gentlemen if they could put the caramel in because it literally tasted like 3-day-old coffee and watered down as soon as we got it before the ice even had a chance to melt. And the guy said oh I'll add more caramel but it definitely was not caramel and still didn't taste like caramel mine or my mom's. I asked him for the caramel swirl sugar and he put some liquid in it that was probably liquid sugar but not caramel.And the guy working the espresso machine was laughing at us the whole time and I asked him what was funny, and he just kept smiling and snickering behind the counter well the guy that took our order was wondering himself what the guy was laughing at. Pretty much completely and utterly rude and disrespectful and horrible products I wouldn't waste my money here.

HORRIBLE! STORE FILTHY! WORKERS FILTHY! Ordered a holiday cake days in advance. Got to store at selected pick up day and time and no cake. This is the second time in a row this has happened at this location. Story told was there was a mix up and it was taken but they made another one the previous night and would be at the location later in the day. Too late. Truth most likely is they sold my cake and didn't get the new one onsite in time. Then tried to tell me I couldn't get a refund at the store that I needed to go online. Not correct. The email confirmation clearly states to contact the requested pick up store to cancel or make changes. Constantly requesting the employees to wear their masks correctly and not under their chin. This location needs to be visited by the Dept. of Health, which I am sure they will shut it down.

Very unprofessional. Their all on their phones connected to air pods. 15 minutes to get a one scoop Dolphin sundae. I won't be back plus the floor was wet and they have a ramp inside covered in tile which I slid down with a just repaired ACL.

Power breakfast sandwich is so bad. My tea was perfect.

Terrible service asked for a ice cream cone with sprinkles and the guys tells me he doesn’t want to mess up his sprinkles have you ever heard that before. It’s ice cream shop don’t go there