Smoothie King - Lufkin

Indifferent. That?s the best way to explain the staff at this location. Today, I discussed with the 2 girls working there that I love the pineapple matcha at Starbux and would like to find a similar option at Smoothie King of Lufkin. It was decided theywould make me a matcha green tea and put pineapple in it. When the drink was ready, an employee indifferently calls out myname... no eye contact, no smile, no concern for my opinion of the ?new? drink. Just simply ?doing her job.? For years, this hasbeen the consistent way of Smoothie King in Lufkin. Absolutely ZERO customer service. Every time I (hardly ever) go there for adrink, I vow I will never go back. Today reminded me of my vow. The drink was horrible, but that isn?t the point. The point isthe staff is old enough to know how to treat customers with a smile, engage in even brief eye contact, show some sort ofinterest, and exude at least minimal kindness (Go over to Chick Fil A for a great example), yet as time goes on, the employeesat Smoothie King of Lufkin seem to share the motto: ?This is just a job. Do as little as you can to get by and go home.? Ican?t help but be convinced that this attitude must be from the persons above them; I?d rather support another local businesswho at least acts like they are glad I?m there!

I went in there to redeem my coupon for a free smoothie and the person at the register told me in the rudest way possible that she couldn?t accept it. Mind you I was being very nice and friendly. She gave off a very low energy and acted as if she didn?twant to be there. And I never got asked if I wanted plastic or foam for my cup.

The smoothie I ordered was excellent, but unfortunately, the employee who took my order (name on receipt: GMartin-Kibbey) was quite rude. I've never had issues at this place before, but I didn't even receive a simple "Hi, how are you today?" or a smile. She might have been having a rough day, but still, it's disappointing.

I have always been impressed with this restaurant. Their smoothies are fantastic, and the staff is consistently kind, even when it's busy.

After visiting a few times, the staff started to remember my order and would greet me by name whenever I arrived! I consistently receive outstanding service from every employee at this Smoothie King location, and my order is always made to perfection. It's clear that the team here genuinely enjoys their work and truly cares about their customers.