Lone Star Motors - Lufkin

I would give this place zero stars if I could. I went to retrieve my belongings from the vehicle, only to find it completely emptied. My driver’s license, purse, wallet, social security card, and other important documents were STOLEN, along with shoes, books, perfumes, and miscellaneous items. When I brought this to their attention, they claimed that someone could have jumped the wall to take my things. I called an officer, and they lied directly to his face. This is an awful place to buy a car from, especially since their prices are outrageously high. Avoid this place unless it’s your absolute last resort.

I am a returning customer and I have been very pleased each time I have done business with Lone Star motors in Lufkin. Josh and the team THANK YOU for helping my fiancé and I, you all are the best.?

Doing your research is invaluable especially when opting to purchase a used vehicle. The overall most dependable cars are made by Toyota and Honda and their subsidiaries Lexus and accura while Toyota and Ford respectfully make the most reliable trucks. Sticking with these brands will not negate your vehicle being free from mechanical issues but, will greatly improve your chances of not paying a hefty price when something does go wrong as parts are less expensive and have a tendency of not wearing out as fast. I bought a 2012 f 150 from lone star motors and after the test Dr discovered it had a faulty radiator cooler. Josh and his mechanical team replaced the raditor the sensors the cooler, and flushed everything repeatively to ensure every bit of the old fluid was drained before adding the new trains oil in. This has to to be done correctly and it was, I haven't had any issues afterwards. It's normal to have a little anxiety when spending 1000s on a car and then something happen, but it happens. In my experience the folks at LSM will take care of you if something does go wrong, and if it's not covered by your warranty, they even offer financing for the labor after you buy the part. So do some research know what common problems your used car might have and if something does go wrong know you're in good hands at lone star. Thankyou Josh and Matt the truck drives Great, glad I went to lone star.Albert.

The team at LoneStar Motors is incredibly friendly and helpful. I brought my sister there today to buy a car, and the process was straightforward. Darion made sure she was in and out quickly! I also want to give a shoutout to Mrs. Maria; she's absolutely delightful! Thank you, LoneStar Motors!

They took all of my belongings! Items that were essential for my personal business, my checkbook—which had money in it—my clothes, my barbecue equipment, my kids' things, and so much more. It's astonishing that they think it's acceptable to just throw someone’s belongings “away.” Let me tell you, that is not legal! This isn’t the only issue I encountered, but if I went into detail about everything, I would be here for a year.